Why is a new participant not being added to my campaign?

Participants are added in real-time, and you should see them upon refreshing your GrowSurf dashboard. 

There could be many potential reasons why a new participant is not being added:

  • The GrowSurf Universal Code is not present on the page that you are submitting the new participant.

  • Your campaign's anti-fraud settings may be preventing new participants from being added if set to Strict Anti-Fraud (more details here).

  • If your method of adding new participants is set to 'Automagically when someone submits a form on my site' (see image), these may be some possible issues:

    • The URL of the webpage that the form is being submitted on may not be the same origin domain as your campaign Share URL. Because of this, the GrowSurf Universal Code would not be authorized to execute. Please whitelist a URL within the Installation step of the campaign editor (more details here).

    • The selected form input fields may not be correct or outdated. To resolve this, please go to your Campaign Editor > Installation > 'Choose forms from your site to automatically track' section, then click the top-right 'Re-check' button. Then select the appropriate field and dropdowns per each input. Make sure that these input fields match up to the ones present on the webpage <form>.

    • The form may be submitting before the GrowSurf Universal Code has fully loaded. Please refer to using the grsfReady Event Listener in this case.

    • If you see odd/inconsistent behavior of new participants being added, please see this article.

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